Datenschutzerklärung

Data protection declaration

1) Information about the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data is all data that can be used to personally identify you.

1.2 The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Lockenbox GmbH, Am Mettenberg 39, 72393 Burladingen, Deutschland, E-Mail: kundenservice@lockenbox.com. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the controller). You can recognise an encrypted connection by the character string ‘https://’ and the lock symbol in your browser line.

2) Data collection when you visit our website

If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called ‘server log files’). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/link from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymised form)

The processing is carried out in accordance with Art. 6 (1) point f GDPR, on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

3) Hosting

Hosting by Shopify

We use the shop system of the service provider Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (‘Shopify’), for the purpose of hosting and displaying the online shop on the basis of processing on our behalf. All data collected on our website is processed on Shopify's servers. As part of the aforementioned services provided by Shopify, data may also be transferred to Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc. or Shopify (USA) Inc. for further processing. In the event of data being transmitted to Shopify Inc. in Canada, the European Commission's adequacy decision ensures an adequate level of data protection. Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc. and Shopify (USA) Inc. in the USA are certified under the US-European data protection agreement ‘Privacy Shield’, which ensures compliance with the data protection level applicable in the EU.

Further information on Shopify's privacy policy can be found at the following website: https://www.shopify.de/legal/datenschutz

Any further processing on servers other than those mentioned above will only take place within the scope stated below.

4) Content Delivery Network

Fastly

On our website, we use a content delivery network (‘CDN’) provided by the technology service provider Fastly Inc., 475 Brannan St. #300, San Francisco, CA 94107, USA (‘Fastly’). A content delivery network is an online service that is used to deliver large media files (such as graphics, page content or scripts) through a network of regionally distributed servers connected via the internet. Using Fastly's content delivery network helps us to optimise our website's loading speed.

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in secure and efficient provision, as well as improving the stability and functionality of our website.

Fastly, based in the United States, is certified for the US-European data protection agreement ‘Privacy Shield’, which guarantees compliance with the data protection level applicable in the EU.

Further information can be found in Fastly's privacy policy at: https://www.fastly.com/privacy.

5) Cookies

We use cookies on various pages to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can find the duration of the respective cookie storage in the overview of the cookie settings of your web browser.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data is also processed by individual cookies set by us, the processing is carried out in accordance with Art. 6 (1) point b GDPR, either for the execution of the contract or in accordance with Art. 6 (1) point f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

Please note that you can adjust the settings on your browser so that you are informed when cookies are set and can decide whether to accept them on a case-by-case basis, or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for the respective browser at the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Safari: https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14

Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be limited.

6) Contact

When you contact us (e.g. using the contact form or by email), personal data is collected. The data collected when you use the contact form can be seen from the contact form itself. This data is stored and used solely for the purpose of answering your enquiry or for establishing contact and for the associated technical administration. The legal basis for processing this data is our legitimate interest in answering your enquiry in accordance with Article 6(1)(f) of the GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after the final processing of your enquiry. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal storage obligations to the contrary.

7) Data processing when opening a customer account and for contract processing

Pursuant to Art. 6 (1) point b GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. It is possible to delete your customer account at any time by sending a message to the above address of the controller. We store and use the data you have provided for the purpose of processing the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with due regard to tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site.

8) Use of your data for direct marketing

8.1 Registration for our e-mail newsletter

If you register for our e-mail newsletter, we will regularly send you information about our offers. The only information required to send the newsletter is your e-mail address. The provision of further data is voluntary and is used to enable us to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will not send you an e-mail newsletter until you have expressly confirmed to us that you agree to receive the newsletter. We will then send you a confirmation e-mail asking you to confirm that you wish to receive the newsletter in the future by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) point a GDPR. When you register for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when registering for the newsletter is used exclusively for the purpose of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller named at the beginning. After you have successfully unsubscribed, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use the data in a manner that goes beyond the scope permitted by law and about which we inform you in this statement.

8.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers for goods or services similar to those already purchased from our range by e-mail. In accordance with Section 7, paragraph 3 of the German Unfair Competition Act (UWG), we do not need to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Article 6, paragraph 1, point f of the GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You have the right to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the controller named at the beginning. You will only incur the transmission costs according to the basic rates for this. After receipt of your objection, the use of your email address for advertising purposes will be discontinued immediately.

8.3 Newsletter delivery via Klaviyo

Our e-mail newsletter is sent via the technical service provider ‘Klaviyo’, 225 Franklin St, Boston, MA 02110, USA (http://www.klaviyo.com/), to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 para. 1 lit. f GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to a Klaviyo server in the USA and stored there.

Klaviyo uses this information to send the newsletter on our behalf. Klaviyo does not use the data of our newsletter recipients to write to them itself or to pass them on to third parties.

To protect your data in the USA, we have a data processing agreement with Klaviyo (‘Data Processing Agreement’), in which Klaviyo undertakes to protect our users' data, to process it on our behalf in accordance with its data protection regulations and, in particular, not to pass it on to third parties.

Klaviyo is also certified under the US-European data protection agreement “Privacy Shield” and is thus committed to complying with EU data protection requirements.

You can view Klaviyo's privacy policy here: https://www.klaviyo.com/privacy

8.4 Availability notification by email

If we offer you the option in our online shop of being informed by email when selected items that are temporarily unavailable become available again, you can register for our email notification service for product availability. If you register for our e-mail notification service for product availability, we will send you a one-time e-mail message regarding the availability of the item you have selected. The only mandatory information for sending this notification is your e-mail address. The provision of further data is voluntary and will be used if necessary to address you personally. We use the so-called double opt-in procedure for sending this notification. This means that we will only send you a corresponding notification if you have expressly confirmed to us that you consent to receiving such a message. We will then send you a confirmation e-mail asking you to confirm that you wish to receive such a notification by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) point a GDPR. When you register with our e-mail notification service for product availability, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when registering for our e-mail notification service for product availability will be used solely for the purpose of informing you about the availability of a particular item in our online store. You can unsubscribe from the e-mail notification service for product availability at any time by sending a message to the controller named at the beginning. After you have successfully unsubscribed, your e-mail address will be immediately deleted from our mailing list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use the data for other purposes that are permitted by law and about which we inform you in this statement.

9) Data processing for order processing

9.1 In order to process your order, we work together with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

The personal data collected by us will be forwarded to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We will forward your payment data to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 para. 1 lit. b GDPR.

9.2 Use of special service providers for order processing and fulfilment

- SendCloud

Shipping is handled by the shipping portal ‘SendCloud’ (SendCloud GmbH, Kanalstr. 10, 80538 Munich). Pursuant to Art. 6 (1) (b) DSGVO, we disclose your data to SendCloud solely for the purpose of processing your online order. Data will only be passed on if this is actually necessary for the processing. Details of SendCloud's data protection can be found on the SendCloud website at www.sendcloud.de/datenschutz/.

9.3 Use of payment service providers (payment services)

– Paypal

When you pay via PayPal, credit card via PayPal, direct debit via PayPal or, if offered, ‘purchase on account’ or ‘payment by instalments’ via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’) as part of the payment processing. The transfer is carried out in accordance with Art. 6 (1) point b GDPR, and only insofar as it is necessary for payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – ‘purchase on account’ or ‘payment by instalments’ via PayPal. For this purpose, your payment data may be passed on to credit reference agencies in accordance with Art. 6 (1) point f GDPR, on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The credit report may contain probability values (so-called score values). Insofar as scores are included in the result of the credit check, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, among other things, but not exclusively, address data. For further data protection information, including information on the credit reference agencies used, please refer to PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual processing of payments.

Stripe

If you decide on a payment method from the payment service provider Stripe, the payment will be processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we will provide the information you provided during the ordering process information, together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 (1) point b GDPR. Your data will only be passed on for the purpose of processing payments with the payment service provider Stripe Payments Europe Ltd. and only to the extent necessary. You can find more information about Stripe's privacy policy at https://stripe.com/de/privacy#translation.

10) Contacting you to remind you to leave a review

Your own review reminder (not sent by a customer review system)

We use your email address to send you a one-time reminder to submit a review of your order for the rating system we use, provided that you have given us your express consent to do so during or after your order in accordance with Art. 6 (1) point a GDPR.

You can withdraw your consent at any time by sending a message to the controller.

11) Tools and Miscellaneous

SevDesk

We use the sevDesk service of the cloud-based accounting software from sevDesk GmbH, Hauptstraße 115, 77652 Offenburg, Germany, to do our bookkeeping.

SevDesk processes incoming and outgoing invoices and, if necessary, our company's bank transactions in order to automatically record invoices, match them to the transactions and create the financial accounting from this in a partially automated process.

If personal data is also processed in this context, the processing is carried out in accordance with Art. 6 (1) point f GDPR, on the basis of our legitimate interest in the efficient organisation and documentation of our business transactions.

You can find more information about sevDesk GmbH, the automated processing of data and the data protection provisions at https://sevdesk.de/sicherheit-datenschutz/.

12) Rights of the data subject

12.1 The applicable data protection law grants you comprehensive rights of data subjects (rights of information and intervention) vis-à-vis the data controller with regard to the processing of your personal data, about which we will inform you below:

  • Right of access according to Art. 15 GDPR: In particular, you have the right to request information about your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to the processing, the right to lodge a complaint with a supervisory authority, the source of your data if we did not collect it from you, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the significance and the envisaged consequences of such processing for you, as well as your right to be informed of the safeguards pursuant to Art. 46 GDPR for the transfer of your data to third countries;
  • Right to rectification under Article 16 of the GDPR: You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and/or to have incomplete personal data completed;
  • Right to erasure in accordance with Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17 (1) GDPR are met. However, this right does not apply in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to establish, exercise or defend legal claims;
  • Right to restriction of processing in accordance with Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the correctness of your data, which you dispute, is being verified, if you refuse to delete your data due to unauthorised data processing and instead restriction of the processing of your data, if you require your data for the assertion, exercise or defence of legal claims, after we no longer require this data after the purpose has been achieved, or if you have objected to processing for reasons relating to your particular situation, as long as it is not yet clear whether our legitimate reasons prevail;
  • Right to information in accordance with Art. 19 GDPR: If you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients.
  • Right to data portability in accordance with Art. 20 GDPR: You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller, where technically feasible;
  • Right to revoke consent granted pursuant to Art. 7 (3) GDPR: You have the right to revoke consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation;
  • Right to lodge a complaint in accordance with Article 77 of the GDPR: If you believe that the processing of personal data concerning you infringes the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

12.2 RIGHT TO OBJECT

IF, IN THE CONTEXT OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR PREDOMINANT LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO FILE AN OBJECTION TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN PROVE THAT THERE ARE COMPELLING REASONS FOR PROCESSING WHICH ARE WORTHY OF PROTECTION AND WHICH OUTWEIGH YOUR INTERESTS, fundamental rights and freedoms, or for the establishment, exercise or defence of legal claims.

IF WE PROCESS YOUR PERSONAL DATA FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

13) Duration of storage of personal data

The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of the processing and, if relevant, additionally on the basis of the respective statutory retention period (e.g. commercial and tax retention periods).

When processing personal data on the basis of express consent in accordance with Art. 6 (1) point a GDPR, this data is stored until the data subject withdraws their consent.

If there are statutory retention periods for data that is processed in the context of legal or similar obligations on the basis of Art. 6 (1) point b GDPR, this data is routinely deleted after the retention period has expired if it is no longer required for the fulfilment or initiation of a contract and/or if there is no longer any legitimate interest on our part in further storage.

When processing personal data on the basis of Art. 6 (1) point f GDPR, this data is stored until the data subject exercises his right of objection under Art. 21 (1) GDPR, unless we can prove compelling legitimate reasons for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for the purpose of direct marketing on the basis of Art. 6 (1) point f GDPR, this data is stored until the data subject exercises his right of objection under Art. 21 (2) GDPR.

Unless otherwise indicated by the other information in this statement about specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

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