Cancellation policy and cancellation form

Consumers have a right of cancellation under the following conditions, whereby a consumer is any natural person who enters into a transaction for purposes that can be attributed primarily neither to their commercial nor their self-employed professional activity:

A. Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without stating any reasons.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

By way of derogation from this, the withdrawal period for a contract for regular delivery of goods over a fixed period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the first goods.

To exercise your right of cancellation, you must inform us (Lockenbox GmbH), Am Mettenberg 39, 72393 Burladingen, Germany, email: kundenservice@lockenbox.com) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may refuse to make a reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of cancellation

The right of cancellation shall expire prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of cancellation shall expire prematurely in the case of contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not return the goods to us freight collect.

3) Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of cancellation.

B. Cancellation form

If you wish to cancel the contract, please complete this form and return it.

To

Lockenbox GmbH

Am Mettenberg 39

72393 Burladingen

Germany

E-Mail: support@curlbites.com or support@lockenbox.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only for paper-based notification)

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Date

(*) Delete as appropriate